About Us

• Monday : 09:00 AM - 05:00 PM
• Tuesday : 09:00 AM - 05:00 PM
• Wednesday : 09:00 AM - 05:00 PM
• Thursday : 09:00 AM - 07:00 PM
• Friday : 09:00 AM - 07:00 PM
• Saturday : 09:00 AM - 03:00 PM
• Sunday : 09:00 AM - 03:00 PM

Our shop is open from 9:00 am to 5:00 pm, Monday and Tuesday, Wednesday, Thursday and Friday 9:00 am to 7:00 pm, 9:00 am to 3:00 pm on Saturday & Sunday

If you have any questions or need more information, please call us directly at (905) 683-2370 We're always here to serve you and make your flower-sending experience a pleasure..

Adrienne's Flowers

78 Old Kingston Rd,
Ajax, ON L1T 2Z8

905 683-2370
905 579-9569

At Adrienne’s Flowers , we are committed to ensuring that your floral arrangements are delivered with care and in a timely manner. Please review the following delivery policy for important information regarding our delivery services

Delivery Areas: We offer delivery services within a specified radius from our floral shop location. Please inquire with our customer service team regarding delivery availability to your desired location.

Delivery Times: Our standard delivery times are between 10:00 AM & 3:00 PM Monday to Saturday. However, same-day delivery may be available for orders placed before 10:00 AM. We do not offer delivery on Sundays. Deliveries requested on this day will be delivered the day before or the next business day after. Please note that delivery times may vary during peak seasons and holidays. We do not guarantee specific delivery times we will do our best to accommodate. Delivery requests outside of regular delivery times for example: rush delivery, scheduled delivery times or early and late delivery will be accepted at the discretion of the management team and are subject to additional charges.

Delivery Charges: Delivery charges may apply and will be calculated based on the delivery location and the size of the order. Our customer service team will provide you with the applicable delivery charges when you place your order.

Recipient Availability: It is important that the recipient or a representative is available to accept the delivery at the specified delivery address during the scheduled delivery window. If the recipient is unavailable, we will make reasonable efforts to contact them or arrange for redelivery including leaving a door tag. If you request the delivery, be left at the door Adrienne’s is not responsible for the longevity of the product as fresh flowers and plants are perishable and can be sensitive to weather. Additional charges may apply for redelivery attempts or the recipient may be asked to pick up the items from the shop. Once an item is made and delivery is attempted, Adrienne’s will not remake and redeliver if the recipient is out of town. Please ensure your recipient is able to receive the delivery prior to placing your order.

Delivery Instructions: Please provide any specific delivery instructions, such as gate codes, apartment numbers, or special delivery considerations, at the time of placing your order. We will do our best to accommodate your requests, but we cannot guarantee specific delivery times. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
Substitution Policy: In the event that a specific flower or product is unavailable due to seasonal or inventory constraints, we reserve the right to substitute it with a comparable alternative of equal or greater value.

Delivery Confirmation: Once your order has been successfully delivered, we will send a delivery confirmation email or notification to the contact information provided. If you choose not to provide an email at the time of order placement, you will not receive the delivery confirmation.

Contact Us: If you have any questions or concerns regarding our delivery policy or need assistance with placing your order, please contact our customer service team at 905-683-2370 or email bloomsandmore@adriennes.ca

Nonlocal orders placed on Sunday; Holiday Times and Same Day may not be possible in the event your delivery cannot be made on the requested day we will reach out to you to let you know the soonest delivery time available. Please note there are no refunds or cancelations on orders. Due to the time sensitive nature of this business once and order is created for you it cannot be canceled.

At Adrienne's Flowers, we strive to provide fresh and beautiful floral arrangements for all our customers. Due to the perishable and time-sensitive nature of our products, we have implemented the following cancellation policy:

Ajax, Bowmanville, Courtice , Durham Region, Oshawa, Pickering, Scarborough , Whitby

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another colour

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control..

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.