FAQ's

Oh no! We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at (905) 683-2370 and we are more than happy to help you over the phone.

We accept ApplePay, Visa, MasterCard, Discover Network, American Express, and Google Pay.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Effective Date: January 1, 2020

Adrienne's Flowers And Gifts ("Adrienne's Flowers And Gifts," "we" or "us") is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and process your information.

This statement (the "Privacy Policy") sets forth our policies and practices for handling the information we collect from or about you. It applies to the websites and online service that we operate and that link to this Privacy Policy (the "Services").

I. COLLECTION OF INFORMATION

We collect the following categories of information when you use our Services:

Information you provide directly to us:

• Contact Information – name, alias, maiden name, email address, telephone or mobile phone number, address.
• Sign-In Information – username, password, account name, account number.
• Profile Information and Survey Responses – interests, preferences, feedback, educational or professional information, employment history, marital status, date of birth, age, significant dates such as birthdays and anniversaries.
• Commercial Information – records of products or services purchased, obtained, or considered.
• Information about other people – recipient's name, address, email address, and phone number if you send a gift.
• Geolocation Data
• Transaction and Billing Data – payment details, billing address, delivery address, and transaction history.
• Correspondence – messages or communication you send to us.

Information we collect automatically:

• Device type and IP address
• Browser type and version
• Operating system and platform
• Internet service provider
• Browsing history and search history
• Date and time of visits
• Pages viewed and links clicked
• Advertising interactions
• Usage data about how you interact with our services
• Error logs and technical diagnostics

We may also collect geolocation information derived from GPS, WiFi, Bluetooth signals, and device information.

We may receive the categories of information described above from third-party services, social media platforms, and other users of our Services.

We may also aggregate or de-identify information so it can no longer be associated with an individual.

II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING

We use the collected information for the following purposes:

• Providing products and services requested by you.
• Managing accounts and customer relationships.
• Allowing participation in interactive features of our services.
• Sending recommendations and promotional materials.
• Improving our services through analytics, research, and testing.
• Ensuring platform security and compliance with laws.
• Protecting legal rights and preventing fraud.

If required information is not provided, we may not be able to deliver certain products or services.

III. DISCLOSURE OF INFORMATION

We may share your information with the following parties:

• Authorized Vendors and Service Providers – for services such as payment processing, marketing, analytics, and customer support.
• Corporate Affiliates – businesses related to Adrienne's Flowers And Gifts.
• Business Transfers – in case of mergers, acquisitions, or asset sales.
• Legal Authorities – when required by law or legal process.
• With Your Consent – when you explicitly authorize information sharing.

Adrienne's Flowers And Gifts does not sell your personal information to third parties.

IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to improve user experience and analyze usage.

The following types of cookies may be used:

• Essential Cookies – required for website functionality.
• Preference Cookies – remember your settings and preferences.
• Performance Cookies – track website performance and usage.
• Advertising Cookies – provide relevant advertisements and marketing.

Some third-party services may collect information for advertising purposes across different websites and devices.

V. INTERNATIONAL TRANSFERS

Your information may be transferred to and stored on servers located outside your country, including the United States.

VI. CHILDREN

We do not knowingly collect personal information from children without appropriate consent.

VII. DATA RETENTION, SECURITY, AND INTEGRITY

Information will be retained only as long as necessary for the purposes outlined above.

• Protection against unauthorized access
• Safeguarding against loss or misuse
• Maintaining data accuracy and reliability

However, no internet transmission or storage system can be guaranteed to be completely secure.

VIII. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

IX. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, please contact us at:

(905) 683-2370